Delivery Methods and Timeframes

We offer the following delivery options:

Standard Shipping: Royal Mail 1st class

estimated delivery within 5 to 10 business days.

Other shipping methods are coming soon.

Delivery timeframes are estimates and may vary depending on your location and any unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight/size of your order and your delivery address. You will be able to view the shipping cost before completing your purchase.

Order Processing

Orders are typically processed within 1 to 3 business days. You will receive a shipping confirmation email with tracking information if applicable once your order has been shipped.

Delivery Address

Please ensure that your delivery address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.

Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

International Shipping

We are working on international orders and they will come soon.

Please note that international shipments may be subject to customs fees and import taxes, which are the recipient's responsibility.

Questions?

If you have any questions about our delivery policy, please get in touch with us at shop@gremlingear.co.uk.

Return Policy

We offer a 30-day return policy on all unopened and undamaged products. To be eligible for a refund, your item must be:

• Unopened: The product must be in its original packaging, with the seal intact.
• Undamaged: The product and packaging must show no signs of wear and tear, scratches, dents, or any other damage.
• Returned within 30 days: The item must be returned to us within 30 days of the original purchase date.

If you have any questions regarding our return policy, please don't hesitate to contact our customer service team.

How to Return an Item online

How to Return an Item

1. Contact us:
   Initiate the return process by contacting our customer service team.
   You can do this through email, phone, or our website's contact form.
2. Provide proof of purchase: Be prepared to provide your order number or a copy of the receipt.
3. Return the item:
   Package the item securely in its original packaging and ship it to the
   address provided by our customer service team. You are responsible for
   the cost of return shipping.
4. Refund Process: Once
   we receive your returned item and verify that it meets the eligibility
   criteria, we will process your refund. The refund will be issued to the
   original payment method used for the purchase. Please allow 5-7 business
   days for the refund to appear in your account.

Exceptions

Certain products may be exempt from our standard return policy, such as:

Personal care items: Products that come into contact with the body, such as Lube or Enhancers.

Gift cards: Once a gift card is purchased, it cannot be returned or exchanged for cash.

Sale items: Discounted or clearance items may have a different return policy, which will be clearly indicated at the time of purchase.

Cancellation

If you wish to
cancel or change an order before it has been shipped please email us at
Shop@gremlingear.co.uk and we will try our best to help you.
Unfortunately, we can not amend or cancel orders after they have been shipped.